Voucher Clauses from Zalando Deemed Unlawful by Court

Accordingly, the vouchers were only valid for five years and only for certain goods. The Vienna Higher Regional Court found the relevant clauses to be inadmissible. Zalando has already adjusted its terms and conditions to comply with the court's ruling.

Complaints About Expiration and Voucher Value

According to consumer advocates, courts had previously considered a period of three years to be inadmissible. In the ruling of the Vienna Higher Regional Court, a clause with a five-year expiration was now recognized as inadmissible for the first time. The court also found a clause stating that Zalando vouchers could only be redeemed up to a value of 200 euros per purchase to be unjustified, as this amount often falls below the usual order totals.

Zalando Has Already Adjusted Clauses

According to consumer advocates, Zalando was obliged to refrain from using these clauses in the future. The company has already adjusted its terms and conditions accordingly. "Vouchers are a popular gift. It is all the more important that they can be redeemed without unnecessary hurdles," said AK-OÖ head Andreas Stangl.

This article has been automatically translated, read the original article here.