Majority Turns to Digital Administrative Channels

Around 70 percent of Austrians use digital administrative processes. This is shown by this year's "eGovernment Monitor". This places Austria in first place compared to Germany and Switzerland - however, the proportion of users has decreased. According to the study, 75 percent still used digital administrative processes in 2024.

Digital Administrative Processes Widely Used

The proportion is slightly higher, namely at 75 percent, in the group of 16-34-year-olds, followed by 73 percent among 35-54-year-olds. 66 percent of Austrians who own a smartphone or tablet and have already used e-government services have done so on mobile. This is - as in the previous year - an increase of 5 percent, securing first place in the D-A-CH comparison. 94 percent have "at least heard of ID Austria," according to a statement from Digitalization State Secretary Alexander Pröll (ÖVP).

Majority Detects Improvements

"The result naturally pleases us, as we continuously evaluate and further develop our offers and services. The goal is to become more user-friendly and secure," said Pröll. 96 percent of the surveyed Austrians see improvements in the offering of digital administrative services. 28 percent perceive significant improvements in the e-government services of the domestic administration.

(APA/Red)

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