How to Find the Perfect Tenant - and Keep Them

Define Target Group and Design Advertisement Professionally

Before you start looking for tenants, you should consider which target group is suitable for your property. This helps to design the advertisement specifically and to address suitable tenants. A professionally designed advertisement with high-quality photos and a detailed description including floor plan, living area, room layout, amenities, operating costs, heating, availability, and deposit increases the chances of attracting suitable applicants. Information about additional services such as a garage space, basement compartment, bicycle room, or community garden can also be a big plus.

Set Rent Price Realistically

A reasonable rent price is crucial to attract qualified prospects. If it is set too high, inquiries will be absent; if it is too low, you will lose income in the long run. Guidance is provided by the so-called benchmark rent or a look at comparable properties in the area.

Since March 2025, the 4th Tenancy Law Inflation Relief Act (4. MILG) has been in force, which in many cases caps rent increases to reduce the burden on tenants. Caution is especially advised in old buildings or with fixed-term leases: increases are only permissible under certain conditions. If in doubt, it is best to seek advice from professional organizations such as tenant associations or real estate agents to be legally secure.

Check Creditworthiness and Reliability

The best property is of little use if the tenant does not pay their rent. Therefore, you should request the following documents from serious applicants:

Legally permissible is the checking of creditworthiness, as long as no excessively sensitive data (e.g., health data) is requested. The Chamber of Labor Vienna recommends recording the self-disclosure in writing and handling it in compliance with data protection.

Conduct Personal Viewing Conversations

A personal conversation during the apartment viewing allows you to get an impression of the potential tenant. Pay attention to punctuality, appearance, and communication behavior. Avoid mass viewings to have enough time for individual conversations.

Conclude a Legally Secure Rental Agreement

A written rental agreement is not legally required, but it is strongly recommended, as a clearly formulated contract protects both parties from misunderstandings. Ensure that all relevant points such as rental period (fixed-term or indefinite), deposit amount (max. 3 gross monthly rents are common), operating costs and heating costs, rights in case of defects and maintenance, as well as termination modalities are detailed. Always consider the current legal requirements, especially regarding rent price limitations.

Promote Long-term Tenant Retention

The work does not end with signing the rental agreement. A good relationship between landlord and tenant contributes to the long-term stability of the rental relationship. For example, respond promptly to inquiries or repair requests and send the operating cost statement clearly and on time. Regular communication and transparency strengthen trust. Always keep the following in mind: Satisfied tenants are less likely to terminate and treat your apartment/house better.

The tips come from the online platforms immowelt.at and immobilienscout24.at as well as the Chamber of Commerce, Chamber of Labor and Austrian Tenants' Association.

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