Wildfires: What Rights Travelers Have When Canceling

Since the risk of wildfires is currently very high in many holiday destinations, it is important for travelers to inform themselves in advance about cancellation and withdrawal options. Whether it concerns package travelers or individual travelers makes a difference, it was stated on Monday in a release by the ÖAMTC.

For package travelers, according to ÖAMTC lawyer Verena Pronebner: "If due to unavoidable and extraordinary circumstances - such as natural disasters like wildfires - the execution of the trip or the journey is significantly impaired or impossible, a free cancellation is possible." In case of restrictions in the package travel itinerary, such as the closure of attractions without adequate replacement, a price reduction may be considered.

Cancellation Options Before and During the Trip

In advance, it is crucial to inform oneself about the current situation at short notice. "If a fire area affects the specific travel route or holiday destination and thereby significantly disrupts the journey or stay, this can justify a free cancellation," said the expert. For individual travelers, a free cancellation of the flight is only possible if the airport grounds themselves are affected. Whether the accommodation can be canceled depends on the respective national law or a goodwill solution.

If natural disasters or extreme weather conditions occur only on-site, according to Pronebner, the organizer must arrange and cover the return transport for package tours. A partial refund of the costs is also possible. For individual trips, it should be coordinated with the travel insurance whether the costs for the trip interruption are covered in the specific case, it was stated in the release. Those who cannot travel home due to closed airports are entitled to be taken care of by airlines or tour operators, for example with meals or accommodation.

(APA/Red)

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