The VKI successfully challenged a total of eight clauses of the paid membership program "Amazon Prime." These concern membership fees, payment methods, and the right of withdrawal. The judgment is currently not yet legally binding.

VKI Success Against Several Terms of Amazon Prime

One of the clauses deemed inadmissible by the Higher Regional Court included a regulation on the right of withdrawal. It stipulated that customers who change membership settings must contact customer service or use the model withdrawal form. This contradicts the regulation existing in distance selling and mail order. Withdrawing from a concluded contract is therefore not bound to any specific form. "Such a withdrawal is therefore also possible verbally or in an informal email," said the VKI in a statement on Tuesday. Another inadmissible clause related to the membership fee, which was deemed non-transparent. There is uncertainty about the current applicable fee amount. "References to current prices must not be structured in a labyrinthine manner but must be easily and transparently accessible," said the consumer advocates.

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(APA/Red)

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