The Big Exchange: What to Consider

Every year again: Was the right gift not under the tree - or was the sweater too small? Many exchange gifts or redeem vouchers after Christmas. The AK knows what applies: There is no right to exchange, this must be noted on the receipt. It's different in online trade - here there is a 14-day withdrawal period. If the gift is defective, then the warranty claim applies.

What consumers should consider when exchanging

No right to exchange: There is no legal right of exchange in brick-and-mortar retail. An exchange is only possible if retailers voluntarily allow it - this is usually stated on the receipt or in the General Terms and Conditions (GTC).

Online purchase - 14 days exchange: For online purchases, you generally have a 14-day right of withdrawal. Exceptions: for example, personalized mugs or concert tickets. If you are not properly informed about the right of withdrawal, the period is extended by twelve months. Note, extended return periods well after Christmas are not legally regulated and are voluntary! However, if they were agreed upon at the time of purchase, they are binding.

Gift with defects - right to warranty: If the gift, such as a coffee machine, has a defect, there is a legal right to warranty. Provided the defect was already present at the time of purchase. Retailers must repair or replace the goods free of charge up to two years after purchase. If this is not possible, you can claim a price reduction or request a refund. The retailer is responsible (not the manufacturer). There are no formal requirements, but for documentation purposes, it is advisable to assert defects in writing and by registered mail.

Redeem vouchers soon: Vouchers are generally valid for up to 30 years. A shortening of the period is possible - but only if the entrepreneur has a good reason for it. Vouchers should be redeemed as soon as possible. Because if the provider goes bankrupt, vouchers are usually worthless in insolvency proceedings. You can register your claims, but given low quotas and 31 euros in court costs, it is only worthwhile for very high claims.

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This article has been automatically translated, read the original article here.