Payment Default? No Energy Shutoffs by Wien Energie During the Cold Months

The coldest months of the year increase the energy demand for electricity and heat in households. As in previous years, Wien Energie is once again implementing extensive support measures this year to particularly relieve people in need during this time.

Wien Energie refrains from energy disconnections

From December 1 to February 15, the company voluntarily refrains from disconnections of electricity, gas, and district heating in case of payment delays. Wien Energie also supports people in particularly difficult financial situations with a 22 million Euro energy aid package.

Energy vouchers for customers

In addition to the voluntary disconnection waiver, the energy aid package also represents an important relief measure. Wien Energie provides energy vouchers, which, in cooperation with Vienna social institutions, quickly and directly relieve customers. Participating social organizations include Caritas, Red Cross, Volkshilfe, Wiener Hilfswerk, FSW Obdach Wien, and Licht ins Dunkel. They distribute the energy vouchers directly to their clients to settle outstanding bills and ongoing costs.

Wien Energie ombuds office for advice in emergencies

Wien Energie also supports people in difficult life situations through its own ombuds office within the company. For about 15 years, the ombuds office has been serving as a contact and advisory point for energy poverty, assisting customers in difficult social situations in close cooperation with social institutions. Through intensive personal support, individual solutions are found for people who have fallen into payment delays due to life crises. Wien Energie customers can also easily and flexibly arrange payment deferrals, interest-free installment plans for back payments, or an adjustment of partial amounts at the customer service or online at meine.wienenergie.at.

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