OGH Ruling on Service Fee at Ö-Ticket is Here

Clauses that provide for the non-refund of the service fee - for example, in the event of a cancellation - are also allowed.

OGH Decided Differently

The Association for Consumer Information (VKI) had sued CTS Eventim Austria in 2023 on behalf of the Ministry of Social Affairs due to various clauses in the contract terms. The Commercial Court of Vienna declared the contested regulations regarding the service fee to be inadmissible, and the Higher Regional Court of Vienna (OLG) also considered the provisions to be non-transparent and disadvantageous. The OGH has now decided differently.

(APA/Red)

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