Increase in the Number of Arbitration Cases

Over 2,000 arbitration cases represent a significant increase compared to the previous year, in which there were over 1,800 cases. Last year, an amicable agreement was reached in more than 1,000 situations, the arbitration boards reported on Friday.

Number of Arbitration Cases: Difficulties in Trade and Heating Cost Bills

The increase in cases is attributed to more consumer problems with their heating cost bills. However, there were also disputes in trade - especially around the purchase of electrical appliances, furniture, and clothing. These usually involve warranty and guarantee issues or delivery difficulties. More arbitration cases also occurred in the insurance sector and in the craft sector. The willingness of companies to participate in arbitration proceedings, however, has been very high in the past years as well. In more than 80 percent of the cases, companies participated in the voluntary procedure.

(APA/Red)

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