After Cyberattack: Continued Disruptions at Berlin Airport

Travelers at Berlin Airport must continue to expect delays, cancellations, and long wait times in the coming days following the cyberattack on an IT system. "The company has informed us that it may take several more days to provide a functional system," a spokesperson for the airport told the German Press Agency. "This is very unfortunate and has surprised us." It is not foreseeable when exactly everything will function properly again.

Passengers Should Contact Airlines

Therefore, there will again be cancellations and delays today. "We recommend all travelers to check with their airlines whether their flight is operating or not," said the spokesperson. It is also strongly recommended to check in online before departure or use the self-check-in at the terminal, which is offered by 19 airlines.

Due to the attack on Friday evening, check-in, boarding, and baggage drop-off are only functioning to a limited extent or must be laboriously improvised. The airlines have been managing for days by partially checking in passengers manually and partially using external technology.

Berlin Airport: Staff at the Limit

Since Tuesday morning, it has been possible again to assign baggage to individual flights and not just to the airlines, which has sped up the process somewhat. "But there are still large amounts of baggage that need to be handled." In terms of personnel and space, the airport is slowly reaching its limits, said the spokesperson.

Attack on Several European Airports

According to the EU Cybersecurity Agency ENISA, it was an attack with so-called ransomware, which is malware that encrypts data and systems and only releases them upon payment of a ransom.

Due to the attack, four European airports reported issues with passenger processing - in addition to Berlin, these were Brussels, Dublin, and London Heathrow. The other major German airports were not affected.

(APA/Red)

This article has been automatically translated, read the original article here.