AK Success Against Magenta: Customers Can Claim Refunds

16 provisions are affected, including excessive default interest, inadmissible return debit fees, and reminder fees, the chamber wrote in a release on Monday. It advises customers to check for refund claims. According to Magenta, a good portion of the clauses are currently no longer applied.

Legal Success for Chamber of Labor

According to the AK, Magenta demanded about 12 percent default interest from its customers, which exceeds the legal requirements. Furthermore, the company charged flat reminder fees of up to a good 17 euros, without considering their appropriateness in relation to the amount of the bill. Magenta has committed in a cease-and-desist agreement not to use such clauses in the future.

Customers should now check their bills for such fees, charges, and costs and contact Magenta directly with any refund claims, recommends the AK. The Chamber of Labor also provides a sample letter available on their website at https://go.apa.at/qXYmJ84F.

Magenta: Clauses Mostly Outdated

Magenta described the affected clauses in a statement to the APA as "mostly outdated," as they partly originate from old UPC contracts. "Many clauses have not been applied for a long time and thus have not been actively used for billing. Magenta places great importance on transparent and understandable contract design. The agreement with the Chamber of Labor also served to update our terms and create legal clarity," the company stated.

(APA/Red)

This article has been automatically translated, read the original article here.